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The IT Infrastructure Library, or ITIL, is a framework of concepts and best practices for Information Technology Service Management (ITSM) that has been widely adopted for comprehensive planning and delivery of IT services to business. As the evolution of computer technology moved from centralized, mainframe infrastructure in the 1980s to geographically dispersed resources, applications of process delivery and support grew inconsistent. ITIL was developed by the UK Office of Government Commerce as a mechanism to create and utilize consistent practices of efficiency and excellence in managing IT services.
Though today's technologies offer unprecedented capabilities and flexibility, they are complex and challenging to companies to incorporate them into existing systems with maximum efficiency and performance. The internet offers enormous business opportunities as it presents added security risks. The intensely competitive global business environment demands continuous innovations and improvements in services with consistent processes that are included in the ITIL best practices framework.
With the adoption of ITIL v3 in 2007, the ITIL now consists of five volumes with each covering a specific practice of IT management: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The incorporation of IT management best practices as defined in these volumes and implemented by an ITIL certified professional offer benefits to a company that include enhanced IT services, reduced costs, increased customer satisfaction, increased productivity, and the optimum use of skills and experience.
ITIL certification is an essential marketing tool for IT service consulting firms demonstrating expertise and advanced skills in the industry. Certified ITIL professionals are valued assets to corporate IT teams to enable and maintain high level functioning with IT services adapting to new technology and changing business needs. ITIL certified professionals are at the forefront of IT service management.
ITIL v3 courses offer a modular approach to certification offering greater flexibility. There are currently four certification levels: Foundation Certificate, Intermediate Level, Expert Certificate, and Master Certificate. The Foundation Certificate demonstrates knowledge of terms, key concepts, structure, and processes. The Intermediate Level, Expert and Master Certificates offer greater depth and mastery of ITIL processes with the Master Certificate skills focused on IT service managers and senior executives.
ITIL education is offered by accredited training organizations that must meet the high standards set by the Licensed Examination Institutes for training materials, instructors, and management systems. This assures the integrity, value, and industry recognized qualifications that ITIL certification has come to mean in the industry.
